Frequently Asked Questions
View our frequently asked questions for any insights your may need. For additional support please contact us.
The Cyclone v2 is only designed and tested to fit inside Tigeraire-approved helmets, which are currently the Riddell Speedflex and Schutt F7.
Please refer to our Installation Page here for help installing your Cyclone v2.
The Cyclone v2 is being used by players at all levels of football, including college and professional athletes.
Increased airflow around your face and head helps to cool you off by improving your body's ability to sweat more efficiently - wicking away the excess moisture on your skin at a faster rate. The airflow from the Cyclone v2 provides a more breathable and comfortable playing environment for athletes of all ages.
We use the #1 strongest industrial grade plastic to produce the Cyclone v2 enclosures, called polycarbonate (PC). If properly installed inside a Tigeraire-approved helmet, the Cyclone v2 should never break or crack when used under normal playing conditions.
The Cyclone v2 lasts up to four hours on a full charge. Turning it off when it is not in use helps conserve battery life.
Under normal conditions and with regular use the Cyclone v2 can last up to four (4) seasons.
Warranty & Returns
We offer a 30-Day Money Back Guarantee on the Cyclone v2. If you purchased your Cyclone v2 directly from Tigeraire and decide to return it for any reason within 30 days of your purchase, you will receive a full refund. It's that easy.
We offer a one (1) year Limited Warranty on the Cyclone. Please refer to the Cyclone v2 User Manual for details.
All football players, coaches, and programs need to know that helmet warranties do not affect liability or insurance in the event of injury.
Helmet companies reserve the right to void their warranty at will due to damage caused by chemical reaction to a helmet shell, but their warranty only covers the damaged shell and its replacement. The Tigeraire Cyclone v2 will not cause a chemical reaction that can damage a helmet shell.
*Tigeraire provides a GAP Warranty if a damaged helmet shell is not replaced and the Cyclone v2 is cited as the reason by the helmet manufacturer.
The Cyclone v2 is classified by helmet manufacturers as an “external enhancement device” and to date, no helmet manufacturers have stated in writing that the Cyclone v2 will affect their warranty.
Tigeraire goes the extra mile by providing a Guaranteed Asset Protection (GAP) Warranty. In the unlikely event that your helmet shell cracks and the helmet manufacturer refuses to replace it, citing the Cyclone v2 as the reason, Tigeraire will reimburse you for the cost of replacing your helmet shell for up to five (5) years, provided that the helmet has met all NOCSAE reconditioning requirements. Please note that no helmet, nor the Cyclone v2, has a warranty that includes liability. You, as the consumer, assume all risk when choosing to use the Cyclone v2.
Tigeraire provides this GAP Warranty, because we are simply that confident in the quality and safety of our products.